EX
EyeX
Support / 支持页面

EyeX 支持页面

如果您在使用 EyeX 智能眼镜配套移动应用过程中遇到问题,可通过本页面获取支持方式、反馈邮箱及使用说明概览。

支持范围

  • 蓝牙配对与连接问题
  • 语音助手使用问题
  • AI 识图与分享问题
  • 收藏、设置、相册页面使用问题
  • 功能建议与一般反馈

反馈建议

发送反馈时,建议一并提供以下信息,以便更快定位问题:

  • 设备型号与系统版本
  • 眼镜设备状态
  • 问题发生步骤
  • 是否必现
  • 相关截图或录屏
联系方式
适用产品 EyeX 移动应用(iOS 和 Android)/ 智能眼镜配套应用
当前版本说明
硬件依赖

部分核心能力需要配套智能眼镜硬件后才能完整体验。

相册功能说明

当前版本暂未开放媒体导入功能,相册页仅展示媒体数量和后续开放说明。

权限说明

App 可能请求蓝牙、麦克风、语音识别及照片写入权限,均仅用于对应功能场景。

EyeX Support

If you encounter issues while using the EyeX companion mobile app for smart glasses, this page provides support contact information, feedback guidance, and a summary of the current product scope.

Support Scope

  • Bluetooth pairing and connection issues
  • Voice assistant usage issues
  • AI recognition and sharing issues
  • Favorites, settings, and album page issues
  • Feature suggestions and general feedback

Recommended Feedback Details

When contacting support, it helps to include the following:

  • Device model and OS version
  • Smart glasses device status
  • Steps to reproduce the issue
  • Whether the issue is reproducible
  • Related screenshots or screen recordings
Contact
Product EyeX Mobile App (iOS & Android) / Companion app for smart glasses
Current Version Notes
Hardware dependency

Some core features require the dedicated smart glasses hardware for a full experience.

Album feature note

Media import is not available in the current version. The album page only shows media counts and a notice about a future release.

Permission note

The app may request Bluetooth, microphone, speech recognition, and photo library add permissions only for their related feature scenarios.